Whether delivering a caring service to patients; a capital product to a client; consumables to support a capital product; an inspection service – an organisation has to be consistent every time in its service provision.
It doesn’t matter what type of business, to operate efficiently, produce consistent outcomes with reproducible experiences to the service user, systems of operation are essential.
The challenge comes when the systems are not clear and/or aligned with the reality of the tactical work of the employees.
When broken down to their component parts, systems can become performance improvement aids. A performance support or job aid becomes a repository for information, processes and perspectives that inform and guide planning and action.
Solutions 42 helps organisations get more of what they want; by evaluating current working methods in the context of the tactical work and creating/enhancing systems that support the people to connect more meaningfully.
Connected people, know more, grow more and consistently produce better results for the organisation”